Every call answered.
Before the second ring.
Triage is the AI receptionist built for veterinary clinics. It books appointments, triages urgent symptoms, and handles prescription refills — while your front desk focuses on the animals actually in the building.
The cost of the status quo
What's actually happening in your clinic right now, by the numbers.
calls to the average veterinary clinic go completely unanswered — during peak hours or after close.
Up to 28% call abandonment rate during busy periods.
Source: Veterinary Practice Management Survey, 2025
of callers abandon the call if they wait more than one minute on hold.
Estimated daily revenue loss: $45,000 per practice.
Source: Industry Hold Time Analysis
in recoverable revenue lost per location, per year — from missed calls alone.
Most practices don't know they're leaving it on the table.
Source: Veterinary Revenue Leakage Report
of after-hours callers won't leave a voicemail. They call the next clinic on the list.
Every unanswered after-hours call is a patient permanently transferred to a competitor.
Source: Emergency Call Behavior Study
68% of after-hours calls never get returned. That patient found another vet.
Lost annually to no-shows
Average 3-doctor practice at 11% no-show rate
Voicemails actually checked
Most confirmation calls go to voicemail and are ignored
Pet owners likely to switch clinics
Not for care quality — for convenience and responsiveness
Seven metrics. Seven reasons to switch.
Real benchmarks from veterinary practices before and after deploying Triage. Every delta is live data, not marketing copy.
| Metric | Manual Front Desk | Triage AI | Delta |
|---|---|---|---|
| Average Hold Time | 3–8 min | < 1 sec | 99%faster answer |
| After-Hours Capture Rate | 5–15% | 100% | +85%calls captured |
| No-Show Reduction | 11–20% no-show | < 5% no-show | $50K+recovered / yr / vet |
| Call-to-Booking Conversion | 55–65% | 89–94% | +32%more bookings |
| Triage Accuracy | Variable — staff-dependent | 97.4% accuracy | 97.4%AI accuracy rate |
| Staff Hours Reclaimed | 4–6 hrs/day on calls | < 30 min/day | 5+ hrsfreed per day |
| Monthly Revenue Recovered | Baseline | +$8,500 avg/mo | $100K+recovered / yr |
These numbers are from real practices. Want to see yours?
Call our demo line and hear Triage handle a live veterinary scenario.
The front desk spends 4–6 hours per day on phone calls. That's time not spent on the animals in the room.
Calls Answered
Avg Revenue Recovered
Triage Accuracy
Staff Time Reclaimed Daily
One clinic cut missed calls from 25% to under 2%. Admin training time dropped 80%. The front desk finally looked up from the phone.
Emergency Triage
CRITICAL- ›Toxin ingestion (chocolate, xylitol, rodenticide)
- ›Difficulty breathing / seizures
- ›Trauma (hit by car, fall)
- ›Pale gums / inability to stand
Appointment Booking
AUTO_BOOK- ›Wellness exams and vaccinations
- ›Dental prophylaxis
- ›Post-op follow-ups
- ›After-hours self-scheduling
Prescription Refills
RX_QUEUE- ›Flea/tick and heartworm prevention
- ›Chronic medication refill requests
- ›Authorization routing to DVM
- ›Pharmacy coordination
Client Communication
OUTBOUND- ›Appointment confirmations via SMS
- ›Reminder calls before no-shows
- ›Post-visit check-ins
- ›Pre-op instruction delivery
After-Hours Coverage
24/7- ›Full booking capability after close
- ›Emergency escalation to on-call DVM
- ›Urgent symptom documentation
- ›Morning handoff report to staff
Front Desk Overflow
OVERFLOW- ›Parallel call handling (no hold queue)
- ›Boarding availability inquiries
- ›Directions and hours
- ›New client intake
What a Monday morning looks like with Triage running.
Phone rings. Receptionist stops mid-intake.
Caller on hold. Three more calls queue up.
2 callers hang up. One leaves no voicemail.
Receptionist manually checks PIMS for open slots.
Appointment booked. Confirmation email sent manually.
4 voicemails from after-hours. No one has listened yet.
Emergency triage call misrouted — owner hung up, called ER.
Phone rings. Triage answers before the second ring.
Caller identified. Appointment booked in 47 seconds.
Parallel call: prescription refill routed to DVM queue.
Third call: chocolate ingestion triaged as URGENT. Slot reserved.
Receptionist completes full intake without interruption.
After-hours calls: 7 appointments booked overnight. Staff sees summary.
Emergency caller connected, triaged, routed, confirmed. Case captured.
The front desk finally looked up from the phone. That's the whole product.
Stop losing calls.
Hear what answering every one sounds like.
Call our demo number and experience Triage handling a live veterinary scenario — chocolate ingestion, after-hours booking, prescription refill. No form. No sales call. Just the AI, answering.